The increasingly competitive nature of the healthcare industry demands that healthcare leaders are held accountable for the quality of care they provide. In addition, patient satisfaction is also increasingly being looked to as an indicator of positive patient outcomes and better quality of life. According to the latest managed care organization research, patients’ perceptions of the quality of care and attention paid to them under the provision medical services can be as important as clinical health measures when creating a patient-centered outcome in the continuum of care.

There is more to assessing patient satisfaction than asking a standard set of questions to a random sample after discharge. While quality patient care and positive patient outcomes are the ultimate objectives for all service providers, each unique healthcare organization has its unique set of priorities in providing that care.

ECRA Group partners with healthcare institutions to develop customized instruments including patient surveys, focus groups, observations and clinical data analysis to accurately measure patient satisfaction, bridge the connection between patient satisfaction and clinical outcomes, create and compare benchmarks, and precisely pinpoint critical areas for improvement in care delivery.

To get started on developing a customized patient satisfaction solution for your healthcare organization, please contact us by clicking here.